Integral to FFUR pedagogy is “care-full”, supportive teaching. However, this must be led through a strengths-based philosophy, which does not frame students as being in deficit of knowledge or skills, but instead understands that they bring a wealth of important and valuable diverse forms to the classroom and higher education. Clearly valuing students existing sets of knowledge and skills and taking the students from these ‘knowns’ to ‘unknown’ concepts and skills during the learning, is an important skill of an educator.
“A lot of our students have never been validated. They’ve often been excluded in a school situation or educational situation. So, it is really important to show that we value them and value their experience.” (FFUR Provider).
FFUR teaching is rooted in an ethics of care. FFUR educators provide supportive pedagogical practices. Motta and Bennett (2018), Larsen et al. (2025) and Oldham (2024) all underscore the importance of “care-full” approaches that prioritise student engagement and wellbeing as a core teaching and learning issue.
A proportion of the educators’ support also occurs outside formal curriculum and classroom settings. Here they address a range of student needs and experiences related to learning, while ‘triaging’ students to other support services where they do not have the expertise and training, such as to financial, counselling and other health services. ‘Formal classroom settings’ also include online synchronous classrooms, where similar practices of support and care, enacted in online spaces, are also important. Stone’s (2017) ‘Opportunity Through Online Learning‘ provides key strategies for online and blended approaches, emphasising the importance of just-in-time, embedded student learning support. For more on this, see Mode Considerations.
Educator support is focused on academic and related issues, and where other issues are impacting, educators can refer students to where they can receive help and development. This is important, as Crawford and Johns (2018) explain that non-academic issues directly impact academic success, making such care a vital part of educators’ roles.
Educators who spend the most time with students can draw on initiatives such as Mental Health First Aid training which provides staff with the tools to provide students with effective care (Crawford et al., 2020, p. 5). This is important because, as Nieuwoudt (2023) highlights, students from marginalised groups often experience multiple challenges, such as ongoing financial and mental health issues.
Larsen et al. (2025) and Seary and Willans (2020), drawing on Hamblin (1978), emphasise that care and pastoral support should be embedded in routine educational practice. This helps students to identify any issues impacting their learning and/or to find strategies to realise and maximise their learning goals and success.
“An initiative that I’ve been doing is developing what I like to call the safe space lunch. …. so it’s an hour where they can ask questions about the course if they need. But it’s that nice safe space where they can come and have lunch. …. it’s really beautiful to watch the students develop relationships with each other…., just talking about their day-to-day life outside of the university, which is really wonderful” (Zoë – FFUR Educator).
For more information on effective FFUR student support, see Increasing Equity and Success.